Answers to your Questions

Shipping Information

What Shipping Methods Are Available?

We make use of The Courier Guy. All orders are sent to your door, be it residential or your office address. You also have the option to collect t the Burst Brushes premises in Ferndale. This is on appointment only.

How Long Will It Take To Get My Package?

Within Gauteng it usually takes about 48 hours, nationally usually 72 hrs, excluding weekends. International shipments depends on the courier package chosen.

Do You Ship Internationally?

Yes.We will send the best quotation via the various courier companies to you so you can choose which quotation to go for.

Payment Information

What Payment Methods Are Accepted?

You can make secure payments via the website with a credit card, via PayFast or a direct deposit. Zapper is also available.

Is Buying On-Line Safe?

Yes. We use Payfast as our payment system. for more information please visit https://www.payfast.co.za/security-fraud/

Do You Ship Internationally?

Yes.We will send the best quotation via the various courier companies to you so you can choose which quotation to go for.

Orders & Returns

How do I place an Order?

You can click on the ‘add to cart’ button on your chosen product.
A direct order can also be placed on orders@burstmakeupbrushes.co.za

Do I need an account to place an order?

Yes, You need to be registered on the website to make a payment.

Who should I contact if I have any queries?

You can contact us on 082 388 4098 or email us on info@burstmakeupbrushes.co.za

How Can I Cancel Or Change My Order?

For any product change or order cancellations, please contact us via info@burstmakeupbrushes.co.za or call us on 082 388 4098.

How Do I Track My Order?

The chosen courier company will send out a tracking number to you, from where you can track your parcel via their website. Alternatively you may contact us via email on info@burstmakeupbrushes.co.za or orders@burstmakeupbrushes.co.za

How Can I Return a Product?

Contact LaReine Mulder on info@burstmakeupbrushes.co.za regarding a return of a product.
When a product is returned, a credit will be logged to your account which may redeemed on a next order.

Any unanswered questions? Contact us here