Answers to your Questions
What Shipping Methods Are Available?
We make use of Courier It and The Courier Guy. All orders are sent to your door, be it residential or your office address. With courier It there is an option to have something dropped at a depot where you can collect.You also have the option to collect t the Burst Brushes premises in Ferndale. This is on appointment only.
Do You Ship Internationally?
Yes.We will send the best quotation via the various courier companies to you so you can choose which quotation to go for.
How Long Will It Take To Get My Package?
Within Gauteng it usually takes about 48 hours, nationally usually 72 hrs, excluding weekends. International shipments depends on the courier package chosen.
What Payment Methods Are Accepted?
You can make secure payments via the website with a credit card, via PayFast or a direct deposit. PayPal is available on request.
Is Buying On-Line Safe?
Yes. We use Payfast as our payment system. for more information please visit https://www.payfast.co.za/security-fraud/
ORDERS AND RETURNS
How do I place an Order?
You can click on the ‘add to cart’ button on your chosen product.
A direct order can also be placed on firstname.lastname@example.org
How Can I Cancel Or Change My Order?
For any product change or order cancelations, please contact us via email@example.com or call us on 082 388 4098.
Do I need an account to place an order?
Yes, You need to be registered on the website to make a payment.
How Do I Track My Order?
The chosen courier company will send out a tracking number to you, from where you can track your parcel via their website. Alternatively you may contact us via email on firstname.lastname@example.org or email@example.com
Who should I to contact if I have any queries?
You can contact us on 0823884098 or 081 599 4858
Or email us on firstname.lastname@example.org
How Can I Return a Product?
Contact LaReine Mulder on email@example.com regarding a return of a product.
When a product is returned, a credit will be logged to your account which may redeemed on a next order.